lc44 Privacy Policy

1 Data We Collect

When you register for an account on lc44, use our platform, or contact our support team, we collect certain categories of personal data. The types of data we collect depend on the nature of your interaction with lc44 and are described in detail below.

1.1 Registration Data

During the account registration process, lc44 collects the following information that you provide directly:

• Full legal name (as it appears on your government-issued identification document).
• Date of birth (to verify that you are at least 18 years of age).
• Email address registered to you personally.
• Bangladesh mobile number (used for account verification and support communications).
• Username and password (password is stored in hashed form — lc44 never stores plaintext passwords).
• Residential city or district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and responsible gaming practices, lc44 may request and collect copies of the following documents:

• Government-issued National Identity Card (NID) or passport.
• Proof of address (recent utility bill, bank statement, or official correspondence).
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name, or front copy of Visa/Mastercard).

1.3 Transaction Data

lc44 automatically records all financial transactions associated with your account, including:

• Deposit amounts, dates, timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, amounts, processing timestamps, and payment method used.
• Bonus credits, wagering activity, and balance adjustments.
• Transaction reference numbers provided by your payment provider.

1.4 Technical and Usage Data

When you access lc44.vip, our systems automatically collect the following technical information:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Session duration, pages visited, games played, and in-game actions (for fraud prevention and game integrity purposes).
• Cookie identifiers and similar tracking technologies (see Section 4 — Cookies & Tracking).
• Referral source (the URL or channel through which you arrived at lc44.vip).

1.5 Support Communications Data

When you contact lc44 customer support via email ([email protected]) or live chat, we collect and retain the content of those communications, including your name, account details, and any attachments you provide, for the purposes of resolving your query and maintaining a record of support interactions.

2 How We Use Your Data

lc44 uses the personal data it collects for the following specific purposes. We process your data only where we have a lawful basis to do so — primarily the performance of a contract with you (your lc44 account), compliance with legal obligations, and our legitimate interests in operating a secure and fair gaming platform.

Purpose	Data Used	Lawful Basis
Account registration and management	Registration data, KYC data	Contract performance
Age and identity verification (18+ compliance)	Date of birth, KYC documents	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method details	Contract performance
Fraud prevention and anti-money-laundering checks	All data categories	Legal obligation / legitimate interest
Responsible gaming monitoring and self-exclusion	Usage data, transaction data, support communications	Legal obligation / legitimate interest
Customer support and complaint resolution	Support communications, account data	Contract performance
Platform security and technical operations	Technical and usage data	Legitimate interest
Personalised gaming experience and promotional offers	Usage data, transaction history	Consent / legitimate interest
Service communications (account alerts, transaction confirmations)	Email address, mobile number	Contract performance

2.1 Marketing Communications

lc44 may send you promotional communications regarding bonuses, new games, seasonal offers (such as Eid, BPL, IPL, or Pohela Boishakh promotions), and platform updates. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing messages does not affect the delivery of service-critical account communications such as transaction confirmations and security alerts.

3 Data Sharing & Disclosure

lc44 does not sell your personal data. We share your personal information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Game Studio Partners

To deliver games from our partner studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — lc44 may share a limited set of technical identifiers (such as a pseudonymised player ID and session token) with those studios to authenticate your game session. No financial data or full personal details are shared with game studios beyond what is technically required to operate the game session.

3.2 Payment Processors

To process your bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions, lc44 shares the minimum necessary transaction data with the relevant payment processor. These processors are contractually obligated to handle your data securely and to use it solely for the purpose of processing the transaction.

3.3 Identity Verification Providers

lc44 may use third-party KYC and identity verification service providers to assist with document verification and age checks. These providers process your identity documents on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than identity verification for lc44.

3.4 Legal and Regulatory Disclosure

lc44 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or legal process. lc44 will notify you of any such disclosure where it is legally permissible to do so.

3.5 Business Transfers

In the event that lc44 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. lc44 will notify affected players via the email address on file prior to any such transfer and will ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy.

4 Cookies & Tracking

lc44.vip uses cookies and similar tracking technologies to maintain platform functionality, prevent fraud, and understand how players interact with the site. This section explains the types of cookies we use and your choices regarding them.

4.1 Essential Cookies

These cookies are strictly necessary for the lc44 platform to function. They manage your login session, maintain your authenticated state, remember your preferred language, and enable core features such as the game lobby, deposit flow, and account settings. You cannot opt out of essential cookies while using lc44 — disabling them will prevent the platform from operating correctly.

4.2 Security and Fraud Prevention Cookies

lc44 uses cookies to detect and prevent fraudulent activity, including account takeover attempts, multiple account abuse, and automated bot traffic. These cookies help us protect the integrity of the platform and the security of every player's account.

4.3 Analytics Cookies

lc44 uses anonymised analytics cookies to understand aggregate player behaviour — such as which games are most popular, how players navigate the site, and where technical errors occur. This data is never linked back to individual players and is used solely to improve the lc44 platform. lc44 does not use Google Analytics or any third-party analytics service that builds individual user profiles across multiple websites.

4.4 Managing Cookies

You can configure your browser to block or delete cookies at any time. Please note that blocking essential or security cookies may impair your ability to log in and use lc44 normally. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.

5 Data Retention

lc44 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal, regulatory, and contractual obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Anti-fraud, legal obligations
KYC identity documents	Duration of account + 5 years post-closure	Regulatory compliance, AML obligations
Transaction records	7 years from transaction date	Financial record-keeping obligations
Support communications	3 years from date of communication	Dispute resolution, quality assurance
Technical and usage logs	12 months from collection	Security monitoring, fraud prevention
Marketing preferences	Until opt-out + 1 year	Proof of consent / opt-out compliance

Upon expiry of the applicable retention period, lc44 will securely delete or irreversibly anonymise your personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for aggregate statistical purposes.

5.1 Account Closure

If you request permanent closure of your lc44 account, we will begin the data retention countdown from the date of closure. Your account will be deactivated immediately, but your personal data will be retained for the periods set out in the table above to meet our legal and anti-fraud obligations. You may request confirmation of the scheduled deletion date by contacting [email protected].

6 Your Privacy Rights

As a lc44 player, you hold a number of rights with respect to the personal data we hold about you. lc44 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact [email protected] with the subject line "Data Rights Request" and include your registered account email address and a description of your request.

6.1 Right of Access

You have the right to request a copy of the personal data that lc44 holds about you. Upon a verified request, lc44 will provide you with a summary of your personal data in a structured, readable format within 30 days. This includes your account registration data, KYC records, transaction history, and support communications.

6.2 Right to Rectification

If any personal data lc44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your email address or contact number) directly through your lc44 account settings. For corrections to identity or KYC data, please contact [email protected] with supporting documentation.

6.3 Right to Erasure

You may request that lc44 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where processing was based on consent), or where you object to processing on legitimate interest grounds and no overriding legitimate interest exists. Please note that lc44 may be required to retain certain data for legal, regulatory, or anti-fraud purposes even following a deletion request — in which case lc44 will inform you of the data that must be retained and the reason.

6.4 Right to Restrict Processing

You have the right to request that lc44 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and lc44 is assessing whether its legitimate interests override your objection.

6.5 Right to Data Portability

Where lc44 processes your personal data on the basis of your consent or the performance of a contract, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. lc44 will provide this data within 30 days of a verified portability request.

6.6 Right to Object

You have the right to object to lc44's processing of your personal data where that processing is based on lc44's legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.

7 Data Security

lc44 implements a comprehensive set of technical, organisational, and operational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• 256-Bit SSL/TLS Encryption: All data in transit between your device and lc44's servers is encrypted using TLS 1.2 or higher. Our HTTPS configuration is verified and maintained continuously.
• Password Hashing: Player passwords are never stored in plaintext. lc44 uses industry-standard cryptographic hashing algorithms to store password data, ensuring that even in the event of a security breach, raw passwords are not exposed.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. lc44 employees are granted access to personal data only to the extent necessary to perform their specific job function. All access is logged and audited.
• Intrusion Detection: lc44's infrastructure is monitored 24 hours a day, 7 days a week by automated intrusion detection systems. Any anomalous access patterns or potential breaches trigger immediate security alerts.
• Secure Data Storage: Personal data and KYC documents are stored in encrypted form on servers with physical and logical access controls. Backups are encrypted and stored in geographically separate secure locations.
• Regular Security Audits: lc44 conducts periodic internal security reviews and engages external security professionals to perform penetration testing and vulnerability assessments of its platform.

7.1 Data Breach Notification

In the event that lc44 discovers a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, lc44 will notify affected players via the email address on file as promptly as possible following discovery and assessment of the breach. The notification will describe the nature of the breach, the data affected, the likely consequences, and the measures lc44 has taken or is taking to address it.

7.2 Your Responsibility

While lc44 takes all reasonable steps to secure your personal data, the security of your lc44 account also depends on the strength and confidentiality of your login credentials. You are responsible for maintaining a strong, unique password for your lc44 account, for keeping it confidential, and for logging out of your session on shared or public devices. If you suspect your account has been compromised, contact [email protected] immediately.

8 Policy Updates & Contact

lc44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Privacy Policy, lc44 will notify registered players by email to the address on file and will update the "Last Reviewed" date at the top of this document.

If you continue to use the lc44 platform after the effective date of any updated Privacy Policy, your continued use constitutes your acceptance of the revised policy. If you do not agree with any changes, you should cease using the lc44 platform and request account closure by contacting [email protected].

8.1 Children's Privacy

lc44 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If lc44 discovers or is notified that a player is under 18 years of age, the account will be immediately suspended and any personal data collected will be deleted as promptly as possible, except where retention is required for legal or anti-fraud purposes. Parents or guardians who believe their child has registered on lc44 should contact [email protected] immediately.

8.2 Links to Third-Party Sites

The lc44 platform may contain references to game providers and payment partners. This Privacy Policy applies solely to data collected by lc44 through lc44.vip. lc44 is not responsible for the privacy practices of third-party game studios, payment processors, or any other external service, and encourages you to review the privacy policies of any third parties whose services you access in connection with lc44.

8.3 Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or lc44's data practices, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, and operates on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request — [Your Registered Email]"
• Response time: Within 3 minutes for general support; within 30 days for formal data rights requests.
• Operating hours: 24/7, Bangladesh Standard Time (UTC+6)

lc44 takes every privacy enquiry seriously. Whether you want to access a copy of your data, withdraw marketing consent, or raise a concern about how your information is being used, our team is here to help and will treat your request with care and confidentiality.