Responsible Gaming at lc44 — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

At lc44, responsible gaming is not simply a compliance checkbox — it is a core value that shapes how we design our platform, train our support team, and interact with every player across Bangladesh. We believe that gambling, when approached thoughtfully and within one's means, is a legitimate and enjoyable form of entertainment. However, we also recognise that for a minority of players, gambling can become a source of financial stress, emotional harm, and personal difficulty.

lc44 is committed to doing everything within our power to prevent problem gambling from developing, to detecting early signs when they appear, and to providing effective, accessible tools that help every player maintain healthy boundaries. This Responsible Gaming Policy sets out the full range of protections, tools, and resources that lc44 makes available to all registered players.

Our responsible gaming framework covers six core areas: age verification and under-18 protection, deposit and loss limit controls, session and time-out tools, self-exclusion, problem gambling awareness, and access to external support organisations. Every lc44 player — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else across Bangladesh — has access to the full suite of these protections at no cost.

2 Age Restriction — Strict 18+ Policy

lc44 operates a strictly enforced 18+ age restriction. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the lc44 platform. This rule is absolute and applies equally to all players across Bangladesh without exception.

How lc44 Verifies Player Age

Every lc44 player is required to submit a valid government-issued identity document during the Know Your Customer (KYC) verification process. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (for international players)
• Bangladesh birth certificate accompanied by a secondary form of identification

lc44 may request age verification documents at any stage — including before a player's first deposit, before processing a withdrawal, or as part of a periodic account review. Accounts where age verification cannot be completed satisfactorily will be suspended until valid documents are provided.

Under-18 Account Detection and Closure

If lc44 discovers or has reasonable grounds to believe that a registered player is under 18 years of age, the account will be immediately and permanently closed. Any balance held in the account will be reviewed in accordance with our terms; winnings generated by an under-18 player will be forfeited. lc44 actively monitors for patterns suggesting underage play and reserves the right to request re-verification of age at any time.

Protecting Minors in Your Household

If you share a computer, tablet, or mobile device with someone under the age of 18, lc44 strongly recommends taking the following steps to prevent accidental or deliberate access to the lc44 platform by a minor:

• Never save your lc44 login credentials on a shared device.
• Always log out of your lc44 account when you are not actively using it.
• Consider using parental control software (such as Net Nanny, Qustodio, or built-in mobile device parental controls) to block gambling websites on shared devices.
• Keep your lc44 account password strictly confidential — do not share it with anyone, including family members.

3 Responsible Gaming Tools

lc44 provides a comprehensive suite of player-controlled responsible gaming tools, all of which are available free of charge to every registered player. These tools are designed to give you meaningful, enforceable control over your gambling activity without requiring you to permanently close your account.

4 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on lc44. When you self-exclude, your account is fully suspended for the chosen period and you are blocked from logging in, depositing, or placing any bets. Self-exclusion is a serious commitment — once activated, it cannot be reversed before the chosen period expires, even if you change your mind.

Available Self-Exclusion Periods

• Short-term time-out: 24 hours, 48 hours, or 72 hours — suitable for a brief cooling-off period.
• Medium-term exclusion: 7 days, 14 days, or 30 days — suitable for a more deliberate break.
• Long-term exclusion: 3 months, 6 months, or 12 months — for players who need extended time away from gambling.
• Permanent exclusion: Indefinite account closure with no reinstatement — for players who have decided to stop gambling permanently. This option results in full account deletion after the applicable data retention period.

How to Request Self-Exclusion

To activate self-exclusion on your lc44 account, contact our support team using any of the following methods:

1. Email [email protected] with the subject line "Self-Exclusion Request — [Your Registered Email]" and specify your chosen exclusion period.
2. Contact the lc44 live chat support team directly from your account and request self-exclusion verbally. Our team will confirm the action in writing.

Self-exclusion requests are processed within minutes of receipt by our support team, around the clock on Bangladesh Standard Time (UTC+6). You will receive a confirmation email once your exclusion has been applied.

What Happens During Self-Exclusion

During an active self-exclusion period, lc44 will:

• Block all login attempts to your account.
• Reject any deposit attempts made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Suppress all promotional communications and bonus notifications to your registered email and mobile number.
• Retain your account data in accordance with our data retention policy so that your account can be reinstated (for non-permanent exclusions) at the end of your chosen period.

5 Warning Signs of Problem Gambling

Problem gambling develops gradually and often goes unrecognised until it has caused significant harm. lc44 encourages every player to regularly reflect on their gambling behaviour and to take action early if they notice any of the following warning signs in themselves or someone they care about.

Behavioural Warning Signs

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to bet in order to recover money you have already lost.
• Gambling for longer periods than planned, or feeling unable to stop once you have started.
• Neglecting work, family, social responsibilities, or personal health in favour of gambling.
• Borrowing money, selling possessions, or using savings earmarked for essential expenses to fund gambling.
• Concealing the extent of your gambling from friends or family members.
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
• Using gambling as a primary means of coping with stress, depression, anxiety, or personal problems.
• Repeatedly failing to keep promises to yourself or others about limiting or stopping gambling.
• Experiencing financial difficulties — missed bill payments, mounting debt — as a result of gambling losses.

The Difference Between Recreational and Problem Gambling

Recreational gambling is characterised by pre-set spending limits, acceptance of losses as the cost of entertainment, the ability to stop at will, and no negative impact on daily life. Problem gambling, by contrast, involves a loss of control, a preoccupation with gambling, and mounting negative consequences in financial, personal, and professional life. The line between the two can shift over time — which is why lc44 provides tools to help every player monitor and manage their behaviour proactively, before problems escalate.

6 Support & Resources

lc44 recognises that our own tools and support team, while comprehensive, may not be sufficient for every player experiencing serious gambling difficulties. We actively encourage players who are struggling to seek support from trained counsellors and dedicated gambling support organisations.

Seeking Help — What to Expect

If you reach out to lc44's support team about a gambling problem, you can expect:

• A non-judgmental, confidential response from a trained support representative.
• Immediate assistance in activating any responsible gaming tool on your account (deposit limits, time-out, self-exclusion).
• Signposting to relevant external support resources available in Bangladesh and internationally.
• No pressure to continue playing or to remain a customer — player wellbeing takes absolute priority over commercial considerations at lc44.

Tips for Healthier Gambling Habits

• Set a fixed gambling budget before each session and treat it as entertainment spending — not an investment.
• Never gamble with money needed for rent, food, utilities, bKash/Nagad bills, or family expenses.
• Take regular breaks during play and avoid extended continuous sessions.
• Do not gamble when you are emotionally distressed, tired, intoxicated, or under financial pressure.
• Keep gambling in perspective — it is one leisure activity among many. Maintain a healthy balance with other hobbies, social activities, and personal goals.
• If gambling starts feeling stressful rather than enjoyable, stop immediately and activate a time-out on your lc44 account.

7 Player Obligations

While lc44 takes all reasonable steps to promote responsible gaming, our platform's effectiveness depends on the honest and co-operative participation of every player. By registering on lc44, you agree to the following obligations:

• Age confirmation: You confirm that you are at least 18 years of age and will not allow any person under 18 to access the lc44 platform using your account or device.
• Accurate information: You will provide truthful, accurate, and up-to-date personal information during registration and KYC verification. Providing false information — including false age declarations — is a serious breach of lc44's terms and may result in permanent account closure and forfeiture of funds.
• One account per player: You will operate only one lc44 account. Creating multiple accounts to circumvent self-exclusion, deposit limits, or responsible gaming restrictions is strictly prohibited and will result in the closure of all associated accounts.
• Responsible use of tools: You will make use of the responsible gaming tools available on lc44 if and when you feel your gambling behaviour is becoming harmful. You acknowledge that lc44 cannot intervene unless you engage with the tools and support systems provided.
• Honest self-assessment: You will periodically and honestly assess your own gambling behaviour against the warning signs listed in Section 5 of this policy and will seek help when needed.
• Compliance with terms: You will comply with all applicable sections of lc44's Terms & Conditions, which incorporate this Responsible Gaming Policy by reference.

8 Contact Our Support Team

If you have any questions about this Responsible Gaming Policy, want to activate a responsible gaming tool, or need to speak with someone about a gambling concern, lc44's support team is available at any time. There is no shame in asking for help — our team is trained to respond with care, discretion, and practical assistance.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for responsible gaming requests: "Responsible Gaming — [Your Registered Email]"
• Response time: Under 3 minutes for all support enquiries.
• Operating hours: 24/7, Bangladesh Standard Time (UTC+6).

lc44 is committed to treating every responsible gaming request with the highest priority. Whether you need a deposit limit set in the next five minutes or want to discuss a longer-term self-exclusion plan, our team is ready to help you immediately.